Empowering Manufacturers to Reduce Downtime and Strengthen Teams.
Erdman Connect brings connected technology and real-time visibility to the plant floor. It helps teams detect issues early, act faster, and maintain control, reducing downtime and improving performance across every shift.
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A smarter, safer, more connected operation, powered by data your teams create. Erdman Connect unites people, process, and performance under one intelligent platform
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Erdman Connect Privacy Policy Last updated: February 2026
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Introduction
This Privacy Policy describes how Erdman Automation and its affiliates (“Erdman Automation”, “we”, “us”, or “our”) collect, use, disclose, and protect information in connection with the "Erdman Connect" mobile application and related services (the “Service”). It also explains your choices and rights with respect to your information. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. Information We Collect Depending on how you use the Service, we or your organization may collect the following categories of information: - **Identifiers**: Name, work email address, employee ID, username, and password (to create and manage your account and provide core app functionality). - **Contact details**: Optional phone number (for SMS notifications). - **Employment‑related information**: Your role, department, or assigned work location (to tailor content and reporting for your organization). - **Location data**: Information about your approximate location within a facility, as described in “Use of Location Data” below. - **Usage and log information**: App usage data, device information, IP address, and diagnostic data, as described in “Log and Usage Data” below. We use this information to provide and maintain the Service, personalize your experience, communicate with you and your organization, monitor and improve the Service, and comply with legal obligations. Use of Location Data The Erdman Automation mobile app uses your device’s Bluetooth and operating system location services to determine your approximate location within your organization’s facilities (for example, “Loading Dock” or “Shipping Department”). This information is used to: - Provide relevant training or safety content for a zone or nearby equipment. - Remind you of safety or other requirements that apply to a zone. - Automatically identify the zone when you submit information in the app. - Send you notifications about important information or requirements as you enter or leave zones. When you are signed in to the app, the app may access location and Bluetooth information in the background (when the app is not actively open or when your screen is off) to support these features. Location data, including the zones you were in and the times you were in them, is stored in the Erdman Automation system and made available to your organization for reporting and analysis. It is not sold or shared with other organizations for their own independent use; it may be shared with third‑party service providers that process data on our behalf as described in “Service Providers.” You can control location permissions using your device settings. However, if you disable location services or Bluetooth for the app, some or all location‑based features may not work. Where required by applicable law, we will only process your location data with your consent, which you may withdraw at any time via in‑app settings or by contacting your organization’s administrator or Erdman Automation using the contact details below. When you withdraw consent, we will stop collecting location data and will delete or de‑identify non‑essential location data associated with your account within the time period required by applicable law. We may retain certain information where we are required to do so by law or where it is necessary for our legitimate business purposes, such as compliance, security, or record‑keeping. Log and Usage Data When you use the Service, we may automatically collect certain information from your device, which we refer to as “Log Data.” This may include your device’s IP address, device type and operating system, app version, the features you use, the date and time of your activity, crash data, and other diagnostic information. We use this information to operate, secure, and improve the Service, troubleshoot issues, and generate aggregated usage statistics. Cookies and Similar Technologies If you access our Service through a website, we may use cookies and similar technologies to collect information and improve our Service. Cookies are small files stored on your device that help us remember your preferences and understand how you use the website. You can configure your browser to refuse cookies or to indicate when a cookie is being sent. If you choose to disable cookies, some parts of the website may not function properly. We use analytics or similar tools on our website. These rely on cookies or similar technologies to help us understand and improve how the Service is used. |
Service Providers
We may engage third‑party companies and individuals to provide services that support our Service, such as hosting, data storage, analytics, and customer support. These service providers may have access to your personal information only to perform tasks on our behalf and are contractually obligated to protect your information and not use it for any other purpose. Data Sharing and Transfers We may share personal information with: - Your organization (employer or contracting organization), to provide the Service, reporting, and analytics described in this Privacy Policy. - Our service providers, as described in “Service Providers.” - Competent authorities, law enforcement, or regulators when we believe disclosure is necessary to comply with applicable law, regulation, or legal process, or to protect the rights, property, or safety of Erdman Automation, our users, or others. If we transfer personal information to countries outside of your country of residence, we will take steps to ensure that such transfers comply with applicable data protection laws. Security We use commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. Data Retention We retain personal information for as long as necessary to provide the Service to your organization, fulfill the purposes described in this Privacy Policy, and comply with our legal, contractual, and regulatory obligations. When personal information is no longer needed, we will delete or de‑identify it in accordance with our data retention policies and applicable law. Your Rights Depending on your location and applicable law, you may have certain rights regarding your personal information, such as the right to: - Access your personal information. - Correct or update inaccurate information. - Request deletion of your personal information. - Restrict or object to certain processing. - Receive a copy of your data in a portable format. - Withdraw consent where processing is based on consent. To exercise these rights, please contact us using the details in the “Contact Us” section or contact your organization’s administrator. We may need to verify your identity before fulfilling your request. Some rights may be subject to limitations under applicable law. Children’s Privacy The Service is intended for use by adults in a workplace context and is not directed to children under the age of 13 (or a higher age if required by applicable law). We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you believe a child has provided us with personal information, please contact us using the details below. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will post the updated Privacy Policy on this page and update the “Last updated” date at the top. When we make material changes, we will provide additional notice or request your consent where required by law. Changes are effective when they are posted on this page unless otherwise indicated. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you can contact us at: - Email: [email protected] - Postal address: Erdman Automation Attn: Privacy 1701 14th Street South Princeton, MN 55371 You may also contact your organization’s administrator for questions relating to how your organization uses information available through the Service. |
